Shipping & Returns

Last updated on July 10, 2026

Shipping Policy

Regions of shipment

We are pleased to offer shipping to all U.S. States for products bought through this website ("Products") except the following address types:

  • Alaska & Hawaii
  • U.S. Territories (including Puerto Rico, Guam, etc.)
  • Diplomatic & Military addresses (APO/FPO/DPO)
  • P.O. Boxes, Parcel Lockers, and USPS GoPost addresses

Order Processing and Delivery Times

  • Processing Time: Orders are processed and dispatched within 2 business days.
  • Transit Time: Transit time is typically 2–5 business days within the contiguous U.S.
  • Delivery times are estimates provided by the carriers and are subject to change due to weather, seasonal peaks, or other unforeseen circumstances beyond our control.

Order Management

  • Order Cancellations: Supported only for unfulfilled orders prior to shipment.
  • Address Modifications: Address changes shall be requested before shipment and are not guaranteed.
  • Refunds for Cancellations: Any refunds for cancelled orders will be issued to the original payment method used for the purchase. The refund will be processed within 3-7 business days according to the payment method used. If you have any questions with the refund process, please contact us at contact@ofhunger.com.

Handling Shipping Issues

If you experience any shipping issues, please contact us at contact@ofhunger.com. Here is how we handle specific issues:

  1. Delivered but Not Received. If tracking shows "Delivered" but you did not receive your package, please contact us within 7 days from the date the tracking information shows the package as delivered. We will work with the carrier to investigate and may offer a replacement or refund depending on the outcome.
  2. Missing Products. If any Products are missing from your order, please contact us within 7 days from the date you receive the package. After we verify the issue, we will offer you the choice of:
    • A refund for the missing part; or
    • Sending you the missing Products (if available).
  3. Incorrect Products. If you received incorrect Products (e.g., wrong size, wrong color, or completely different Products than you ordered), please contact us within 7 days from the date you receive the package. We will offer you the choice of:
    • A refund; or
    • Sending you the correct Products as a replacement (if available).

    When reporting incorrect Products, you need to provide pictures or videos as proof, including product appearance, packaging, labels, etc. Order info and logistics records are also necessary.

    To process your refund or replacement, we will ask you to return the incorrect Products. All incorrect Products must be returned in their original, undamaged condition (including all original packaging, tags, and accessories). We will bear the full cost of this return shipping.

  4. Damaged Products. If your Products arrive damaged or defective, please contact us within 7 days from the date you receive the package. We will offer you the choice of:
    • A refund; or
    • Sending you a replacement (if available).

    When reporting defects or shipping damage, you need to provide pictures or videos as proof, including product appearance, packaging, labels, etc. Order info and logistics records are also necessary.

    To process your refund or replacement, we will ask you to return the damaged or defective Products for our inspection. We will bear the full cost of this return shipping.

  5. Failed Delivery & Refusal: Shipping fees are non-refundable for any packages returned due to incorrect addresses, failed delivery attempts, customer refusal or deemed undeliverable by the carrier.

Your 7-Day Right to Return

Please note that this section applies only to returns made for personal reasons. It does not apply to products that are defective, damaged, incorrect, missing, or otherwise affected by a product quality or shipping issue.

Return Period

For products bought through this website ("Products"), you have 7 days to request a return after your order is received.

How to Start a Return

To start a return, you need to inform our customer service team of your decision via:

Refund Details and Return Conditions

Please note that you will bear the direct cost of shipping the Products back to us. To be eligible for a full refund, returned products must be in their original, undamaged condition, with all original packaging, manuals, and accessories included. Products returned with damage, heavy use, or missing parts may be subject to a partial refund or rejected.

Return Shipping and Refund Timeline

You shall send back the Products to us without undue delay and in any event not later than 7 days from the day on which you receive the return authorization from our customer service team. We may withhold refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will process your refund within 7 business days after we receive and inspect the returned products. If you have not received your refund after this period, please contact our customer service team for assistance.

How You Will Be Refunded

We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Exceptions (Non-Returnable Products)

The right to return does not apply to: (a) The supply of goods made to your specifications or clearly personalized; (b) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; (c) The supply of sealed computer software which were unsealed after delivery.